Account
Delete your account
The quickest way
If you can still sign in, delete your account in the app: Settings → Account → Delete Account. You are signed out everywhere immediately, and the account is deleted 30 days later — a grace window, so a request made by mistake can be undone. Signing back in during those 30 days cancels it.
If you can't sign in
Email privacy@broadheadsoftware.com from the address on the account, with “Delete my Choirside account” as the subject. We reply to that address to confirm the request before anything is deleted, so nobody else can start a deletion for you.
If you no longer have access to that mailbox, write to us anyway and tell us what happened — we'll work out another way to check the account is yours.
What gets deleted
- Your account and profile
- Recordings you uploaded
- Your choir memberships and voice part
- Usage and diagnostic data linked to you
What we keep, and why
- Transaction records, where we're required to retain them for tax and accounting purposes.
- Moderation and copyright records — reports, takedown notices, and the action we took — so we can apply our policies consistently.
Content you shared with a choir
If you're a director, content you uploaded to a choir you own is deleted with your account. Content you shared into a choir someone else manages may remain available to that choir if its director keeps it.
How long it takes
We delete or de-identify your personal information at the end of the 30-day grace window, except for the limited records described above.
Full detail is in our Privacy Policy. If you'd rather email us, write to privacy@broadheadsoftware.com.