Troubleshooting

Troubleshooting

Playback, syncing, sign-in, and storage problems.

Stub. Grow this from real support email, add an entry every time you answer the same question twice.

A track won’t play

Outline: check connection, re-download, storage full, format unsupported.

My tracks aren’t syncing

Outline: sign-in state, background refresh settings, force refresh.

I can’t sign in

Outline: Apple and Google sign-in, password reset, which email was used.

Running out of space

Outline: clearing downloads, what’s stored locally vs in the cloud.

Something else

Email support@broadheadsoftware.com with your device, app version, and what you were doing. Both are shown under Settings → About.

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